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Privacy Policy

Effective Date: September 23rd, 2025

Welcome to Coastal Health & Hormone! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.coastalhealthandhormone.com(“Site”), interact with us online, or use our digital services.

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By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information when you:

  • Submit a contact form

  • Register for telehealth consultations

  • Book an appointment

  • Subscribe to email communications

  • Create an account or patient profile

  • Make a purchase

  • Participate in surveys or promotions

This may include:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Mailing address

  • Medical history or health information (when voluntarily submitted)

  • Payment details (processed securely by third parties)

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Protected Health Information (PHI)

If you submit health information, it may be considered PHI under HIPAA. We follow applicable HIPAA guidelines when handling patient information.

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Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on site

  • Referral source

  • Cookies and similar tracking data

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2. How We Use Your Information

We may use the information we collect to:

  • Provide services and telehealth consultations

  • Process payments and appointment requests

  • Communicate with you regarding services or promotions

  • Improve website experience

  • Respond to customer support inquiries

  • Send newsletters and marketing emails (with opt-out options)

  • Comply with legal or regulatory obligations

We do not sell your personal information.

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3. Cookies & Tracking Technologies

We use cookies, web beacons, and analytics tools (including Google Analytics and Meta Pixel) to:

  • Improve site performance

  • Provide personalized content

  • Analyze traffic and user behavior

  • Deliver relevant ads on other platforms

You may disable cookies via your browser, but some features may not function properly.

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4. Sharing Your Information

We may share your information only when necessary, including with:

  • HIPAA-compliant medical staff or partners

  • Telehealth platforms

  • Third-party service providers (hosting, analytics, payment processors)

  • Law enforcement or regulatory authorities when required by law

We do not sell, rent, or trade your personal information.

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5. HIPAA Notice

If you become a patient of Coastal Health & Hormone, your PHI may be subject to additional protections under HIPAA. We maintain administrative, technical, and physical safeguards to protect your medical information. The full HIPAA Notice of Privacy Practices is available upon request.

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6. Data Security

We use industry-standard security practices including:

  • SSL encryption

  • Secure data transmission

  • Restricted access to personal data

  • Secure hosting providers

However, no method of transmission over the internet is 100% secure.

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7. Your Choices & Rights

You may:

  • Opt out of marketing emails anytime (unsubscribe link included)

  • Request access to your personal data

  • Request corrections or deletion of your information (subject to legal limits)

  • Request copies of your PHI under HIPAA (for patients)

To make a request, email: candice@coastalhealthandhormone.com

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8. Third-Party Links

Our Site may contain links to external websites, services, or social media platforms. We are not responsible for the privacy practices of those sites.

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9. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

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10. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the Site indicates acceptance of updated terms.

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11. Contact Us

For questions about this Privacy Policy or to request access to your information, contact:

Coastal Health & Hormone
📧 candice@coastalhealthandhormone.com
📞 (843)487-0172

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